Yova Support Center

Costs

• What are the fees involved with investing with Yova?
• What is included in the yearly fee?
• What do I pay in addition to the yearly fees?
• How does your price compare to other providers?

Services

• What services are included at Yova?
• What differentiates Yova from other providers?
• I would like to invest money on behalf of my children. Is this possible?
• May I set up different Investment accounts at Yova for varying savings purposes?

Themes and Companies

• How does Yova assess the companies for my portfolio?
• Which and how many impact themes should I select?
• Can I choose specific companies for my strategy?
• Can I exclude certain companies?

Portfolio Composition

• What exactly am I investing in?
• How much should I invest in stocks and bonds respectively?
• How will my investment be distributed among stocks?
• Why can I not invest in ETFs with Yova?
• Can I decide in which countries I want to invest?
• In what ways is Yova more impactful than other providers? 

Investment

• What is the minimum investment required at Yova?
• Can I access my money at any time?
• What is a savings plan?
• How often is my portfolio adjusted?
• Is my portfolio adjusted according to market developments? If so, does this occur automatically?
• How do you react when stock markets drop?

Strategy Change

• How is my money invested if I decide to make a one off additional transfer?
• How do I transfer additional funds to my Yova account? Is the money invested automatically?
• Can I change my strategy once I am already invested? If so, how often?
• I have made some changes to my strategy. Will it still be a good investment?
• How do you decide which companies to invest additional money in?

Performance

• How is the return on my portfolio calculated?
• Can I track the performance of individual stocks?
• Where can I track my portfolio’s performance?

Account Opening

• What do I need for the identification?
• Why is the identification done over video?
• What happens during the video chat?
• Are there alternatives to the video call procedure?
• What should I do if the video call does not work?
• How do I sign the contract?

Our Partner: Saxo Bank

• Why do I need an account at Saxo Bank?
• Why did you choose the Saxo Bank as your partner bank?
• Who has access to my account?
• Is my money safe with Yova?
• Can I access my investment at any time?
• I received an email from Saxo Bank, what should I do?

Residency Requirements

• Can I invest in Yova if I do not live in Switzerland?
• Can I keep my Yova account if I plan on leaving Switzerland soon?
• Can US citizens invest with Yova?

Safety

• Is my money safe with Yova?
• Who has access to my account?
• Can I access my money at any time?
• What happens to my investment if Yova goes bankrupt?
• Yova is an “Asset Manager”. What does that mean exactly?
• Where is Yova domiciled?

Taxes

• Do I get a tax report?
• How do I declare taxes for my Yova portfolio?
• How are my returns taxed? Does it count as income?