Yova Support Center

Questions about Yova's costs and services

• How much are the fees for my Yova impact investment?
• What services are included in the yearly fee?
• What differentiates Yova from other providers?
• Do you have a 3a pillar offer at Yova?
• I would like to invest money on behalf of my children. Is this possible?
• Is there a Yova mobile app?

Questions about impact topics and companies at Yova

• How does Yova assess the companies for my portfolio?
• Which and how many impact themes should I select?
• Can I choose specific companies for my strategy and exclude others?
• Where in can I find specific information about the companies in my portfolio?
• Where do I see the impact of my portfolio?

Questions about Yova's portfolio composition

• Why is it important to set my initial investment and savings plan correctly? Can I change my mind later?
• Should I invest with monthly contributions or all at once?
• What exactly am I investing in?
• How much should I invest in stocks and bonds respectively?
• How will my investment be distributed among stocks?
• Why can I not invest in ETFs with Yova?

Questions about the Yova investment approach

• How should I set my initial investment and savings plan?
• What happens with my dividend payout?
• How much return can I expect from my Yova portfolio?
• How is the market benchmark for my portfolio calculated?
• How is the return on my portfolio calculated?
• What is the minimum investment required at Yova?

Questions about changing your strategy at Yova

• Why is the invested amount too low to add a specific company?
• How do I transfer additional funds to my Yova account? Is the money invested automatically?
• Can I change my strategy once I am already invested? If so, how often?
• I have made some changes to my strategy. Will it still be a good investment?
• How do you decide which companies to invest additional money in?
• How can I withdraw money?

Questions about opening your account with Yova

• What are the steps to become an impact investor?
• What do I need for the identification?
• Why is the identification done over video?
• What happens during the video chat?
• Are there alternatives to the video call procedure?
• What should I do if the video call does not work?

Questions about Yova's partner Saxo Bank

• Why do I need an account at Saxo Bank?
• Why did you choose the Saxo Bank as your partner bank?
• Who has access to my account?
• I received an email from Saxo Bank, what should I do?

Questions about residency requirements to invest with Yova

• Can I invest in Yova if I do not live in Switzerland?
• Can I keep my Yova account if I plan on leaving Switzerland soon?
• Can US citizens invest with Yova?

Questions about safety & security at Yova

• How do I enable two-factor authentication?
• What is two-factor authentication?
• Is my money safe with Yova?
• What happens to my investment if Yova goes bankrupt?
• Where is Yova domiciled?
• How is Yova regulated?

Questions about taxes on your Yova investment

• What are the different parts of the Yova tax report ?
• What is a DA1-form?
• How do I declare my taxes with Yova?
• Am I subject to US taxes on my US stocks?
• Do I get a tax report?
• How are my returns taxed? Does it count as income?